Nexumly is committed to protecting the privacy and security of personal data collected from parents and registered childminders using our service. This Data Protection Policy outlines how we collect, use, store, and protect personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

Data We Collect

Parents
We collect the following personal data:

  • Name
  • Email address
  • Contact number

    • Childminders (Registered Members Only)
    For childminders who register with our service, we collect:

  • Name
  • Email address
  • Contact number

    • We will be verifying the registration of childminder through the government website.

    Children’s Data

  • We do not collect, store, or process any personal data relating to children. Any such data is the responsibility of the childminder and/or parent, in accordance with their own privacy policies and legal obligations.

    • How We Use Personal Data

    We process personal data for the following purposes:

  • To facilitate connections between parents and childminders.
  • To verify and manage registered childminders on our platform.
  • To process payments for our service (via secure third-party processors).
  • To communicate with users regarding bookings, updates, and customer support.
  • To improve our services and user experience.
  • For legal and regulatory compliance.

    • Data Retention

    We retain personal data only for as long as necessary:

  • Active Users: Data is stored while users remain registered on the platform.
  • Inactive Users: If a user has not engaged with our service for 12 months, their data will be securely deleted or anonymised.
  • Legal Requirements: Some data may be retained longer if required by law (e.g., financial records for tax purposes).

    • Data Sharing & Third Parties

    We do not sell personal data to third parties. However, data may be shared under the following conditions:

  • Between Parents & Childminders: Only necessary contact details are shared to facilitate childcare arrangements.
  • Service Providers: Payment processors, cloud storage, and IT support (under strict confidentiality agreements).
  • Legal Obligations: If required by law (e.g., court orders, fraud prevention).

    • Security Measures

    Users have the right to:

  • Encryption of sensitive data.
  • Access controls (only authorised personnel handle data).
  • Regular security audits.
  • Secure payment processing (we do not store payment details directly).

    • User Rights

    We implement industry-standard security practices, including:

  • Access their personal data.
  • Correct inaccurate information.
  • Request deletion of their data (unless legally required to retain it).
  • Opt out of marketing communications.

    • Requests can be submitted to:[email protected]


    Changes to This Policy

    We may update this policy periodically. Users will be notified of significant changes via email or platform announcements.

    For privacy-related inquiries, contact:
    Nexumly
    Head Office e-mail: [email protected]
    www.nexumly.com
    Postal address: 1 Thorpe Cl, London W10 5XL
    Key Clarifications in This Revision

  • No Storage of Childminder Qualifications – We do not collect this, as it is publicly accessible.
  • Only Registered Childminders’ Data Stored – We only retain data for childminders who formally register with us.
  • No Children’s Data Processed – This responsibility lies solely with parents and childminders

    • Scroll